There are a number ways of contacting us if you have an issue, below is the best method of getting support:

1. Visit our network status page to check if there is an existing issue. If there is one listed and it matches your problem then rest assured we are doing all we can to fix the problem as soon as possible.
2. If you have a query about how to configure or setup anything then have a look in our FAQs, we list our most commonly asked queries here and you may be able to get an answer immediately.
3. If you are unable to find your issue in the FAQs and the issue is not listed on our network status page, then please do submit a support ticket and we will investigate as soon as possible.
4. If you are unable for any reason to access support services then please contact us on our sales line 0844 372 4729 ** please note we give our current customers support, priority over new sales. If you are having an issue it may be faster to submit a ticket than phone for support**